Shipping policy

Shipping and Distribution Policy CJOYAS18K LLC

By placing an order through our digital platform, the user expresses their conformity and unrestricted acceptance of the provisions stipulated in this shipping policy.

• Management timeframe: Orders are processed and handed over to the courier company within a maximum period of two (2) business days following confirmation of the purchase.

• Corporate providers: Distribution is carried out exclusively through the high-security transport firms FedEx and UPS.

• Safeguard guarantee: In order to safeguard the integrity of the goods, each shipment is covered by a merchandise insurance policy and is processed under the strict condition of a mandatory signature from the recipient at the time of delivery.

• Transfer of custody: Once the package has been consigned to the carrier company (FedEx or UPS) and the respective tracking number has been issued, CJOYAS18KLLC is exempt from all liability for any loss, theft, delays, or damage that may arise during transit.

• Resolution of incidents: The legal responsibility for transportation rests entirely with the selected courier company. Any claim or dispute related to delivery mishaps must be managed directly by the customer with FedEx or UPS, using the provided tracking number.

• Accuracy of shipping data: CJOYAS18KLLC assumes no liability for delivery delays or failures resulting from inaccurate, incorrect, or incomplete addresses provided by the buyer. The customer is urged to carefully verify their data before finalizing the transaction.

 Delivery Methods and Mandatory Signature

• Valid addresses: The customer may request delivery to their personal or commercial address, or indicate a FedEx Ship Center or a UPS Customer Center location.

• Mandatory in-person signature requirement: Regardless of the chosen method, the presence of the recipient is mandatorily required to sign for and validate the delivery. Neither FedEx nor UPS will deliver the package under any circumstances without the corresponding authorizing signature.

Considering the high intrinsic value of our pieces crafted in 18-karat gold, the following recommendations are established for an optimal reception:

• Preference for branch pickup: It is advised to prioritize shipping to an official service center (FedEx Ship Center or UPS Customer Center) to guarantee total safety of the product and mitigate risks en route.

• Protocol in case of absence: If home delivery is chosen and the recipient is not present, the carrier will retain the package. Typically, the merchandise will be redirected to the nearest FedEx or UPS branch for subsequent physical pickup. CJOYAS18KLLC is not responsible for any setbacks, additional costs, or merchandise returns caused by the customer's absence.