Refund policy
Return and Final Sale Policy – CJOYAS18K
CJOYAS18K specializes in the sale and distribution of high-end 18-karat gold (750) fine jewelry within the United States. Due to the high intrinsic value of the precious metals we handle, as well as the strict security, purity, and authenticity protocols we enforce, all transactions are considered final ("All Sales Final"). We do not accept returns, exchanges, or refunds.
To ensure complete transparency and peace of mind, every piece goes through a thorough inspection and quality control process at our facilities before it is securely packaged and shipped. This process individually verifies:
- Authenticity: Verification of the precious metal and its official purity hallmarks (750 / 18k).
- Technical precision: Accurate record of the piece's exact weight in grams.
- Item integrity: Flawless finish, polish, and luster, free of surface imperfections, damage, or defects.
- Accurate description: Full match with the specifications, dimensions, and images shown on our website.
All technical data, exact measurements, and high-quality photographs are clearly shown before purchase. By placing an order on our website, the customer acknowledges and accepts the specific characteristics of the selected piece, as well as the final nature of the sale.
Personalized Assistance
We encourage every customer to resolve any questions before completing a purchase. Our team offers personalized, one-on-one support to help you choose with confidence:
- Email: cjoyas18k@gmail.com
- WhatsApp: Contact us directly through the WhatsApp button on our website.
We will gladly help you find the ideal piece and give you every detail you need, including measurements, weight, and additional photos, before you finalize your order.
Thank you for trusting CJOYAS18K and our commitment to excellence, security, and the heritage of fine jewelry.